Shipping Policy

Effective Date: 30-Aug-2025

Fast & Discreet Shipping

24–48 Hour Delivery | Discreet Packaging

Policy Overview

1. Shipping Coverage & Process

2. Delivery Timeframes

3. Shipping Fees

4. Order Processing

5. Order Tracking (100% Confidential)

6. Packaging Standards

7. International Shipping

8. Delivery Issues

9. Holiday Schedule

10. Contact Information

1. Shipping Coverage & Process

Our Shipping Commitment

At Gulf Care Test, we understand that timely delivery is crucial for our customers. We’ve developed an efficient shipping process to ensure your orders reach you as quickly as possible while maintaining the highest standards of care and discretion.

1) Order Processing

Once your order is placed, our team immediately begins processing and preparing it for dispatch from our warehouse. Our staff verifies each item for accuracy and quality before packaging.

2) Dedicated Logistics

To ensure reliability and timely delivery, we operate with our own dedicated logistics team who handle your order with care from start to finish. This allows us to maintain control over the entire delivery process and ensure consistent service quality.

3) Dispatch & Tracking (100% Confidential)

Order tracking is available exclusively through our WhatsApp support, allowing you to monitor your shipment and follow its journey right to your doorstep.

• Fast Delivery: Most orders reach customers within 24 to 48 hours of placement (UAE).

• Reliable Service: Our team monitors your package throughout its journey to support a hassle-free delivery.

2. Delivery Timeframes

We understand that when you place an order, you’re eager to receive your products. Our delivery timeframes are designed to set realistic expectations while reflecting our commitment to speedy service.

Standard Delivery (UAE)

• Within 24 to 48 hours for most orders

• Deliveries available 24/7

• Order before 2:00 PM for same-day processing

• Weekend deliveries available

Processing Times

• Orders placed before 2:00 PM: processed same day

• Orders placed after 2:00 PM: processed next business day

• Weekend orders: processed Monday morning

Please Note: While we strive to meet these timeframes consistently, occasional delays may occur during holidays, extreme weather conditions, or unexpected circumstances beyond our control.

3. Shipping Fees

Our shipping fees are structured to be transparent and competitive. International shipping costs may vary based on destination, package weight, and customs regulations. Final shipping costs will be calculated during checkout.

Note: International shipping costs may vary based on destination, weight, and customs requirements.

4. Order Processing

Understanding our order processing workflow can help you know what to expect after placing an order. We’ve streamlined our process to ensure efficiency and accuracy at every step.

Order Verification

• All orders are reviewed for accuracy

• Inventory availability is confirmed

• Payment verification is completed

• Order details confirmed with customer if needed

Packaging Standards

• Discreet, unmarked packaging

• Protective materials to prevent damage

• Weather-resistant packaging when needed

• All items securely sealed

Efficiency Matters: Our average order processing time is under 4 hours during business days.

5. Order Tracking (100% Confidential)

You can track your order confidentially through our dedicated WhatsApp support team.

Notifications

• Order Confirmation: Immediate email after purchase

• Processing Notification: When your order enters our fulfillment process

• Dispatched Alert: SMS & Email when your package is on its way

• Out for Delivery: Notification with estimated delivery window

• Delivery Confirmation: Final notification upon successful delivery

Courier Coordination

You may receive direct courier contact details for delivery coordination, including special instructions or specific delivery windows.

6. Packaging Standards

We understand that privacy is important. All Gulf Care Test orders are packaged with discretion and care to protect both your products and your privacy.

Discreet Packaging

• Plain, unmarked boxes and envelopes

• No external indication of contents

• Generic return address labels

• No company branding on exterior

Protective Packaging

• Bubble wrap for fragile items

• Weather-resistant materials when needed

• Secure sealing to prevent opening during transit

• Proper cushioning to prevent movement

Your Privacy Matters: Our discreet packaging ensures the contents remain confidential.

7. International Shipping

We offer international shipping where available. International shipments involve additional considerations, including customs clearance.

Customs Duties & Import Taxes: Recipients are responsible for any import taxes, customs duties, or fees levied by the destination country. These charges are not included in our shipping costs and are typically collected upon delivery.

International Shipping Requirements

• Provide complete address with phone number and delivery instructions

• Ensure products comply with local regulations and import restrictions

• Allow extra time for customs clearance (typically 2–3 additional business days)

• Be available to pay applicable customs fees or taxes upon delivery

• Provide accurate contact information for customs documentation

Estimated International Shipping Times

• Europe: 5–7 business days

• North America: 7–10 business days

• Asia: 7–14 business days

• Other regions: 10–21 business days

Documentation

• Customs declarations

• Product descriptions

• Value declarations (as required)

• Harmonized System (HS) codes (where applicable)

8. Delivery Issues

Damaged Items

Report within 72 hours of delivery:

• Email support@gulftestcare.com with your order number

• Include clear photos showing the damage to packaging and product

• Our support team reviews within 24 hours (business days)

• We will arrange for a replacement or refund as appropriate

Lost Packages

If your package has not arrived within the expected delivery window (24–48 hours):

• Check with neighbors or reception/building management

• Contact us at support@gulftestcare.com with your order number

• We initiate a confidential trace with our logistics team

• If confirmed lost, we reship your order at no additional cost

Incorrect or Missing Items

• Contact us within 48 hours of delivery

• Provide photos of what you received versus what was ordered

• We will arrange for correct items to be shipped immediately

• Return shipping for incorrect items (if needed) will be arranged by us

Delivery Delays

• Contact us if the order status hasn't updated in 24 hours

• We will investigate with our logistics team

• You will receive updates until the issue is resolved

9. Holiday Schedule

Our shipping and delivery operations may be affected during public holidays and special occasions. During holiday periods, we recommend placing orders earlier than usual to account for potential delays.

Contact Information

At Gulf Care Test, we prioritize your privacy and convenience. Our team is available to assist with any questions regarding our discreet wellness testing solutions and fast delivery services across the UAE.

• Email: info@gulfcaretest.com

• Phone / WhatsApp: +1-845-597-0940

• Support Hours: Monday – Sunday | 24/7