Return & Refund Policy
Important Policy Notice
Gulf Care Test generally does not accept returns. However, damaged, defective, or incorrect items may qualify for a replacement or refund if reported within 72 hours of delivery.
Policy Overview
This policy explains the limited circumstances under which Gulf Care Test accepts return requests and processes refunds or replacements.
Key Conditions
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72-Hour Window: All requests must be submitted within 72 hours of delivery
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Evidence Required: Clear photo evidence is mandatory
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Usage Restriction: Opened or used items are not accepted unless defective on arrival
Eligible Returns
Return requests are accepted only in the following cases:
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Item damaged during shipping
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Broken or tampered seal upon delivery
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Incorrect item received
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Defective product
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Expired product
Eligibility Requirements
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Reported within 72 hours of delivery
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Original packaging intact
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Clear photographic evidence provided
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Product unused and unopened (unless defective)
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Valid proof of purchase
Non-Eligible Returns
The following situations are not eligible for return or refund:
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Opened or used products
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Change of mind
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Requests submitted after 72 hours
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Incorrect ordering by the customer
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Minor cosmetic packaging issues that do not affect product quality
Return Process
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Contact Support
Email support@gulftestcare.com with:-
Order number
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Clear photos of the issue
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Brief description of the problem
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Delivery date
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Review & Approval
Requests are reviewed within 24 business hours.
Do not ship items back without approval. -
Pickup Arrangement
If approved, Gulf Care Test will arrange pickup at no cost.
All original packaging and contents must be retained. -
Resolution
Replacement or refund is processed after inspection of the returned item.
Required Documentation
To process your request, please provide:
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Clear photos of:
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Product
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Damage or defect
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Packaging and seals
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Labels or expiry date
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Order confirmation or proof of purchase
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Delivery date confirmation
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Preferred resolution (replacement or refund)
Replacement Policy
Approved replacements are shipped within 48 hours, subject to stock availability.
Tracking details are provided once dispatched.
Refund Policy
For Cash on Delivery (COD) orders, refunds are processed via bank transfer or electronic payment after the returned item is received and inspected.
Processing Timeline
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Return request review: Within 24 hours (business days, Sunday–Friday)
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Product pickup: 1–2 business days after approval (location dependent)
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Replacement dispatch: Within 48 hours
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Refund processing: 3–7 business days after inspection (bank timelines may vary)
